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Privacy Policy

Effective date: 3 November 2026
Last updated: 3 November 2026

Hybrid Networks (“Hybrid Networks“, “we“, “us” or “our“) provides satellite communication solutions (LEO, MEO and GEO), IoT, GPS tracking portal services, UHF/VHF radio, Direct to Cell connectivity and managed network services to customers across Australia. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit https://hybridnetworks.net.au (the “Website“), contact us, or use our products and services.

1. Who We Are

Hybrid Networks is a communications and network solutions provider based in Sydney, New South Wales, Australia.

  • Business name: Hybrid Networks
  • ABN: [Insert ABN]
  • Address: [Insert street address], Sydney, NSW, Australia
  • Phone: 1300 491 758
  • Email: sales@hybridnetworks.net.au

2. What Personal Information We Collect

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. The types of information we collect depend on how you interact with us.

2.1 Information You Give Us

Contact and Quote Forms

When you complete our “Get A Free Quote” or contact form, we collect:

  • Your full name
  • Your email address
  • Your phone number
  • The service you are interested in (for example LEO Satellite, MEO Satellite, GEO Satellite, IoT, Tracking Portal, UHF/VHF Radio or Direct to Cell)
  • The subject and content of your message, and any other information you choose to include

Phone, Email and Other Communications

If you call, email or otherwise correspond with us, we may keep a record of that communication, including your contact details and the matters discussed.

Customer and Business Information

If you become a customer or a partner, we may also collect:

  • Your company name, position or role, and business contact details
  • Billing, delivery and service installation addresses
  • Account, order and service records
  • Payment and invoicing details (we do not store full card details on this Website)
  • Support requests and correspondence with our team

2.2 Information Collected When You Use Our Services

Tracking Portal and Connected Services

Our Tracking Portal and related IoT, satellite and radio services may process information about your assets, vehicles and devices on your behalf. Depending on the service, this may include:

  • Portal user account details (such as name, email address, username and assigned permissions)
  • GPS and location data, route and movement history for vehicles, assets or devices
  • Device identifiers, SIM or terminal identifiers, and connectivity and usage data
  • Driver, fleet, maintenance and compliance information entered by you or your team
Important note for portal customers

Where you use our services to track vehicles or people, you are responsible for ensuring you have a lawful basis to do so and that any employees, drivers or other individuals have been properly notified, as required by applicable laws (including workplace surveillance laws in your State or Territory). In many cases we process this information on your behalf and in accordance with your instructions.

2.3 Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect technical information, including:

  • Your IP address and approximate location
  • Browser type and version, device type and operating system
  • Pages visited, time and date of visit, time spent on pages and referring website
  • Cookie identifiers and similar technologies (see section 8)

2.4 Sensitive Information

We do not intentionally collect sensitive information (such as health, racial or ethnic origin, political opinions or criminal record) through the Website. Please do not include sensitive information in your messages to us. If we ever need to collect it, we will only do so with your consent or where otherwise permitted by law.

3. How We Collect Personal Information

We collect personal information:

  • Directly from you, when you complete a form, call, email or otherwise deal with us
  • Automatically, through cookies, server logs and analytics tools when you use the Website
  • From your organisation, when it sets up users or services with us
  • From our technology, channel and carrier partners, where this is necessary to supply or support our services
  • From publicly available sources, such as business directories or professional networking sites, for business-to-business communications

4. Why We Collect and How We Use Your Information

We collect, hold and use personal information only for purposes reasonably necessary for our business functions, including to:

  • Respond to your enquiries and provide quotes and consultations
  • Recommend, supply, install, activate and support satellite, IoT, radio, tracking and network services
  • Create and manage customer and portal user accounts
  • Process orders, billing, payments and account administration
  • Provide technical support, monitoring and service maintenance
  • Communicate with you about your services, including service notices and updates
  • Send you marketing communications about our products, services and news, where permitted by law (see section 7)
  • Operate, secure, analyse and improve the Website and our services
  • Detect, prevent and investigate fraud, security incidents and misuse of our services
  • Comply with our legal and regulatory obligations, including telecommunications and national security-related requirements
  • Establish, exercise or defend legal claims

We will only use or disclose your personal information for a secondary purpose where you have consented, where you would reasonably expect it and it is related to the primary purpose, or where otherwise permitted or required by law.

5. Who We Share Your Information With

We do not sell your personal information. We may disclose it to the following types of recipients, only as needed for the purposes described above:

5.1 Service Providers and Partners

  • Satellite network operators, carriers, hardware and technology partners involved in delivering your service
  • Our tracking platform provider, which hosts the Tracking Portal and portal login (currently accessed via gsattrack.com)
  • IT, website hosting, cloud storage, email, CRM and communication service providers
  • Payment processors, financial institutions and accounting providers
  • Installers, field technicians, logistics and delivery providers
  • Marketing, analytics and website development providers
  • Professional advisers such as lawyers, accountants, auditors and insurers

5.2 Third-Party Services on Our Website

Our Website may use or embed third-party services such as Google services (for example Google Maps, Google Fonts and site verification), YouTube video embeds and WordPress/Elementor website tools. These providers may collect information such as your IP address and browsing activity under their own privacy policies.

5.3 Legal and Regulatory Disclosures

We may disclose personal information to government agencies, regulators, law enforcement or courts where required or authorised by law, or where we reasonably believe it is necessary to protect our rights, safety or property or that of others.

5.4 Business Transfers

If Hybrid Networks is involved in a merger, acquisition, restructure or sale of assets, personal information may be transferred to the relevant party, subject to this Privacy Policy and applicable law.

6. Overseas Disclosure

Some of our service providers, satellite network partners and technology platforms are located, or store data, outside Australia (for example in the United States, Europe or Asia-Pacific). Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in a way that is consistent with the Australian Privacy Principles, as required by APP 8. By using our Website and services, you acknowledge that your information may be handled in these locations.

7. Direct Marketing

We may send you information about our products, services, events and articles by email, phone or SMS if you have asked us to, if you are an existing customer or business contact and would reasonably expect it, or where otherwise permitted under the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

You can opt out at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at sales@hybridnetworks.net.au. We will action your request promptly. Opting out of marketing will not stop essential service-related communications.

8. Cookies and Similar Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the Website work properly, remember your preferences and understand how visitors use it.

8.2 Types of Cookies We May Use

Essential Cookies

Required for the Website to function, such as security, page loading and form submission.

Analytics and Performance Cookies

Help us understand how visitors use the Website (for example which pages are most visited) so that we can improve content and performance.

Functionality and Third-Party Cookies

Set by embedded third-party content such as maps and videos.

8.3 Managing Cookies

You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Website works. For information on how to manage cookies, refer to your browser’s help pages.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and from unauthorised access, modification or disclosure. Our measures include access controls, secure network infrastructure, encryption where appropriate, staff confidentiality obligations and monitoring of our systems.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your portal login credentials confidential and for notifying us promptly if you suspect unauthorised access to your account.

9.1 Data Breaches

If we experience an eligible data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme under the Privacy Act.

10. Data Retention

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law (for example tax, corporate and telecommunications record-keeping obligations). When personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

11. Your Rights: Access and Correction

Under the Privacy Act you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of personal information that is inaccurate, out of date, incomplete, irrelevant or misleading

To make a request, please contact us using the details in section 14. We may need to verify your identity before releasing or changing information. We will respond within a reasonable period, generally within 30 days. In limited circumstances permitted by law we may refuse access or correction, in which case we will explain why in writing.

11.1 Anonymity and Pseudonymity

Where practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry. This will not be possible where we need to identify you to provide a quote, supply services or comply with the law.

12. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us in writing using the details in section 14. We will acknowledge your complaint, investigate it and respond within a reasonable time, generally within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

13. Links to Other Websites

Our Website may contain links to third-party websites, including our Tracking Portal login, partner sites and our website developer’s site. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of each site you visit.

14. Children’s Privacy

Our Website and services are directed at businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements. The updated version will be published on this page with a new “Last updated” date. We encourage you to review this page periodically. Your continued use of the Website after changes are published means you accept the updated policy.

16. Contact Us

If you have any questions about this Privacy Policy, or want to access or correct your personal information, make a complaint or opt out of marketing, please contact our Privacy Officer:

Hybrid Networks

Email: sales@hybridnetworks.net.au
Phone: 1300 491 758
Location: Sydney, NSW, Australia
Website: https://hybridnetworks.net.au